Capetonian Bradley Shewitz was told by the dealer principal of Imperial Ford Diep River‚ Gaven Osmond‚ he could not get his money back for his faulty 2014 1.6l Ford Kuga‚ purchased in August.
Shewitz contacted the dealership about the fires last month and was told to bring his car in if it overheated. “Last week‚ after the recall announcement‚ I contacted the dealership‚ but no one would assist me.” Angered‚ he met Osmond. “I couldn’t believe his attitude after I told him that I wanted a full refund on a faulty vehicle. He said my problem is not his problem to resolve.
“When I told Osmond my rights were protected under the Consumer Protection Act‚ and that I was within the six-month period to return my car as guaranteed by the act and could either request a full refund or repair‚ he told me that when I signed the purchase agreement I waived my right to return the vehicle, Shewitz said.
Fearing for his family’s safety, he had the coolant system repaired.
Consumer protection lawyer Janusz Luterek said: “The act is in place to deal with the imbalance of power between the consumer and big business and entrenches consumers’ rights.
“For Ford to do this – waive a customer’s rights with the signing of a purchasing agreement – would be illegal.”
Read full story: http://www.heraldlive.co.za/news/2017/01/25/new-twist-kuga-outcry/